Privacy Policy Dewanaga77 — Malaysia Member Personal Data Protection

Dewanaga77 is an online Sports Betting and casino platform operating exclusively for Malaysian users. We understand that privacy and the security of personal data are among the top priorities for every one of our members. This Privacy Policy has therefore been carefully crafted to explain, with full transparency, how Dewanaga77 handles your personal information.

Dewanaga77's Privacy Policy is in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), the primary legislation governing the processing of personal data in commercial transactions in this country. We view data protection not merely as a legal obligation, but as a moral responsibility and the foundation of trust between dewanaga77 and each of our members.

This policy applies to all personal information collected through the Dewanaga77 website, mobile app, customer support services and all other touchpoints between Dewanaga77 and its users. Please read this document carefully and contact us if you have any questions or concerns.

Dewanaga77 collects various types of personal data depending on how you interact with our platform. We only gather information that is strictly necessary to provide you with a safe, efficient, and responsible service.

Data you provide directly to dewanaga77:

• Identity information — full name, MyKad or passport number, date of birth, gender and nationality
• Contact information — email address, Malaysian mobile number, and residential address
• Financial information — Malaysian bank account numbers, digital wallet details (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow) for deposit and withdrawal purposes
• Identity verification documents — copies of MyKad, passport, or other supporting documents submitted during the KYC (Know Your Customer) process
• Account information — username, password (in hashed/encrypted form), and account settings preferences

Data collected automatically when you use the dewanaga77 platform:

• Technical data — IP address, device type, operating system, browser type and version
• Usage data — pages visited, time of visit, in-platform actions, betting and game history
• Location data — general location information based on IP address to verify that you are accessing from within Malaysia
• Cookie and session data — login session information and user preferences stored in cookies

Dewanaga77 uses collected personal data solely for legitimate purposes directly related to the provision of our platform services. The following outlines each specific purpose for which data is used:

• Identity and age verification (KYC): Ensuring all members are at least 21 years of age and have verified their identity in compliance with Malaysia's anti-money laundering (AML) legal requirements.
• Financial transaction processing: Processing deposits via FPX online banking (Maybank2u, CIMB Clicks, RHB Now), Malaysian digital wallets, and other local payment methods, as well as securely processing winnings withdrawals.
• Account management: Creating and maintaining member accounts, processing service requests and providing 24/7 customer support in Bahasa Malaysia.
• Security and fraud prevention: Monitoring account activity to detect and prevent fraud, money laundering, multiple-account usage, and other unlawful activity.
• Platform improvements: Analysing usage patterns to improve the user experience, platform performance, and product offerings across Sports Betting, live casino, slots, lottery, and virtual sports.
• Marketing communications: Sending promotional information, bonus offers, and platform updates — only where you have given consent to receive such communications.
• Regulatory and legal compliance: To fulfil the reporting and compliance obligations required under applicable Malaysian law.

Dewanaga77 will not use your personal data for any purpose other than those stated above without first obtaining your renewed consent.

Dewanaga77 does not sell, rent, or disclose members' personal data to third parties for marketing or commercial purposes. However, in the course of operating the platform, there are limited situations where data may need to be shared with specific parties:

• Payment service providers: Required transaction details are shared with FPX, Touch 'n Go eWallet, GrabPay, DuitNow and other Malaysian payment gateway providers to process your deposits and withdrawals.
• Game software providers: Required game data is shared with live casino and slots platform providers within the strict limits of service contracts that carry confidentiality obligations.
• Authorities and law enforcement agencies: dewanaga77 will disclose data when required by court order, warrant, or lawful directive from the relevant Malaysian authorities.
• Audit & compliance: Independent auditors and compliance consultants bound by strict confidentiality agreements may access data within a limited scope for audit purposes.

Dewanaga77 continuously invests in the latest security infrastructure to ensure the personal and financial data of all members is fully protected. The key security measures we have in place are as follows:

• 256-bit SSL/TLS Encryption: All communications between your browser and Dewanaga77's servers are encrypted using the latest SSL/TLS protocols, ensuring no third party can intercept or read your data in transit.
• Encryption of stored data: Sensitive personal data such as identification numbers and banking information is stored in encrypted form in our databases using industry-grade encryption algorithms.
• Strict access controls: Only specifically authorised Dewanaga77 staff may access member personal data, and all such access is logged and audited on a regular basis.
• Two-factor authentication (2FA): Dewanaga77 offers and actively encourages the use of 2FA on all member accounts as an additional layer of protection against unauthorised access.
• Continuous system monitoring: Our systems are monitored 24/7 by our cybersecurity team to detect and respond to any threats or suspicious activity in real time.
• Regular penetration testing: Dewanaga77 conducts regular security testing and technical audits by independent third-party security experts to identify and address system vulnerabilities.

While Dewanaga77 takes all reasonable precautions, no system can be guaranteed to be 100% secure against every threat. We encourage members to play their part in keeping their accounts safe by using strong passwords and never sharing their login credentials with anyone.

Dewanaga77 uses cookies and similar tracking technologies to enhance the user experience, maintain session security and understand how our platform is being used. The following types of cookies are in use:

• Essential Cookies: Required for core platform functions such as login session authentication, security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects information on how pages are visited to help us improve platform performance and stability.
• Functional Cookies: Remembering your preferences such as language, location, and display settings to deliver a more personalised experience.
• Analytics Cookies: Helps us understand aggregated, anonymised usage patterns for the purpose of improving our products and services.

You can manage or disable cookies at any time through your web browser settings. Please note that disabling essential cookies may affect the functionality and security of your session on the Dewanaga77 platform.

As a Dewanaga77 member and data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the dewanaga77 Privacy & Data Protection team via email at support@dewanaga77.ws. We will process your request within 21 days operating in full compliance with Malaysia's PDPA requirements.

Dewanaga77 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.

• Active account data: Retained for the duration your dewanaga77 account remains active, plus the minimum retention period required by law.
• Financial transaction records: Retained for a minimum of 7 years following a transaction, in accordance with Malaysia's financial and AML legal requirements.
• KYC records and identity verification: Retained for a minimum of 5 years following account closure, in accordance with anti-money laundering regulations.
• Customer support communication logs: Retained for 2 years after the matter has been resolved.
• Technical data log: Retained for 90 days for security and troubleshooting purposes.

Once the specified retention period has elapsed, your data will be securely deleted or permanently anonymised from Dewanaga77's systems, unless a legal requirement necessitates longer retention.

Dewanaga77 maintains a strict policy on the protection of children and minors. Our platform is exclusively for individuals aged 21 years of age and above only.

We do not knowingly collect, process, or store any personal data from individuals under the age of 21. Should we discover that personal data of a child or minor has been collected without proper consent, we will:

• Immediately suspend the account in question
• Delete all related data as promptly as possible
• Return any remaining financial balance following the verification process
• Reporting the incident to the relevant authorities where required

Dewanaga77 reserves the right to review and update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other legitimate operational reasons.

Any material changes to this Privacy Policy will be communicated to you through the following channels:

• An email notification to your registered address at least 14 days before the changes take effect
• A prominent notice on the Dewanaga77 platform homepage
• An in-platform notification upon your next login

The effective date of the latest version of this Privacy Policy is always displayed at the top of this document. Your continued use of the Dewanaga77 platform after any amendments take effect will be considered your acceptance of those changes. If you do not agree with any amendment, you have the right to close your account by contacting our support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by Dewanaga77, our team is ready to assist you through the following channels:

We encourage you to contact us directly before filing any formal complaint with Malaysia's Department of Personal Data Protection. Most issues can be resolved quickly and satisfactorily through direct communication with our team.